Responsible Gaming at pk995 — Play Smart, Stay Safe

At pk995, we believe that online betting and casino gaming should always be a source of fun and entertainment — never a source of financial stress or personal hardship. We design our platform with player wellbeing in mind, offering a comprehensive set of responsible gaming tools that empower every player in Bangladesh to set boundaries, take breaks, and stay firmly in control of their gambling activity at all times.

Responsible gaming is not just a policy document at pk995 — it is built into how we operate. Our support team is trained to recognise the early signs of problem gambling and to respond with care and discretion. We partner with players proactively, not reactively, which means we reach out if we notice unusual account patterns rather than waiting for problems to escalate. If at any point you feel that gambling is no longer fun and is starting to affect your daily life, finances, relationships or mental health, we urge you to use the tools on this page or contact our support team immediately at [email protected].

The pk995 platform is strictly intended for individuals who are 21 years of age or older. We implement age verification checks at the point of registration and again when players submit withdrawal requests. If pk995 has reasonable grounds to believe a player is under the age of 21, that account will be immediately suspended pending verification. Any winnings generated while an account is under age review may be withheld until verification is completed.

If you are aware that a person under 21 may be accessing your pk995 account or using your device to play, please contact us immediately at [email protected] so we can take appropriate action. We encourage all adults in Bangladesh who share devices with younger family members to use device-level parental controls in addition to setting a strong, unique password for their pk995 account.

Self-exclusion is the strongest responsible gaming control available on the pk995 platform. When you activate self-exclusion, your account is immediately suspended and you are prevented from logging in for the duration of the exclusion period. All promotional emails and marketing communications associated with your account are also suspended. If you attempt to create a new pk995 account while under self-exclusion, any such account will be closed upon detection.

Self-exclusion periods available on pk995 are: 30 days, 90 days, 6 months, and permanent closure. Once a self-exclusion period has been set, it cannot be shortened — you must wait until the full exclusion period has elapsed before requesting reactivation. For permanent self-exclusion, reactivation requires a mandatory 12-month waiting period and a formal verification process with pk995 support. We take self-exclusion requests seriously and process them within 24 hours of receipt.

Deposit limits allow you to set a maximum amount that can be deposited into your pk995 account over a defined time period — daily, weekly or monthly. Once a limit is set, any deposit attempt that would exceed it is automatically declined by the system. This is one of the most effective tools for preventing overspending because it works at the point of transaction, before money leaves your account.

Deposit limits can be reduced at any time and the reduction takes effect immediately. Increasing a deposit limit, however, is subject to a mandatory 24-hour review period — this cooling-off window is intentional and gives you time to reconsider before a higher limit comes into effect. We recommend all pk995 players, regardless of experience level, to set a monthly deposit limit that aligns with their personal disposable income.

pk995 is proud to serve Bangladesh's online gaming community with a platform built around player safety, fairness and transparency. Responsible gaming is a shared responsibility — we provide the tools, and we ask every player to use them wisely. If you ever feel that gambling is causing harm to you or your family, please act now: use self-exclusion, contact our support team, and seek professional guidance. We are with you every step of the way.